Knowledgebase

Articles

 Are there any extra costs involved in hosting a secure site (i.e. having a SSL certificate)?

Yes, you'll need to get a digital certificate from a Certificate Authority. This will be an...

 Aren't my domain renewal and my hosting account renewal the same thing? Why separate charges?

Domain name renewals and hosting account renewals are separate services and are billed...

 Can I have additional domain names point to my hosting account?

You will have the option to point multiple domains at the same directory (e.g. domain.com and...

 Can I monitor my disk space and bandwidth usage?

Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel.

 Can I obtain Statistical Data?

Web-based access to Webalizer statistics is available on all hosting plans. Webalizer gives you...

 Can I track the number of visitors my site gets?

Yes you can. Your web hosting package has a stats program that will report, amongst other things,...

 Can I upgrade my hosting plan at any time?

Yes, you can upgrade your account at anytime transparently. You will pay the difference between...

 Can I use my account for commercial purposes?

Yes, you can use your account to build and run your business, including e-commerce. The World...

 Can I utilize Streaming Audio/Video?

Streaming audio and video is available on most commercial grade hosting plans. VirtualReality's...

 Can you host domain names other than .com .net .org .biz .info and .us?

VirtualReality can host any domain name. However, we only offer a limited assortment of domains...

 Do you offer Internet access?

No, you will need local Internet access in order to access your website and retrieve e-mail from...

 Do you offer Windows based hosting?

Not at this time. VirtualReality currently runs all Linux based servers.

 Do you require "Forced Advertising" on my website?

No, we do not require any forced advertising on your website. Once you sign up for an account,...

 Do you support mySQL?

Yes. All of our servers support MySQL.

 Does e-mail or FTP count against my bandwidth limit?

Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.

 Does it make a difference what type of computer I use?

No. You can design your website on any type of computer you want. The important thing is what...

 Does VirtualReality have a "Control Panel" or some other utility to manage my website?

Yes, VirtualReality features an enhanced user interface that is fully integrated with cPanel. Our...

 Does VirtualReality host adult content websites?

No. Hosting companies that host adult content websites are not good choices for your hosting...

 Does VirtualReality support subdomains?

VirtualReality supports subdomain names with most of our web hosting packages, such as...

 How can I edit a mySQL database table without creating an application?

Cpanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.  

 How do I access my CPanel website control panel?

Navigate to https://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name.

 How do I publish or upload my website to the internet?

The most common way of uploading files to your site's account is by using FTP. When you sign up...

 How do I set up an email account in Outlook Express?

Our control panel will provide your Auto Outlook Configuration with few clicks. Additionally,...

 How do I transfer files to my website?

Files must be transferred to the Web server via File Transfer Protocol (FTP) or your account's...

 How is billing handled?

Depending on the plan, you have your choice of annually, 2-year, or 3-year billing. By default...

 How long does it take for a hosting account to be set up?

New accounts are guaranteed to be set up within 24 hours from the time we receive your order. It...

 How much does additional bandwidth cost?

If you need additional bandwidth for your account you will need to upgrade to a larger plan or...

 I have been notified that my account has been set up but my site is still not active.

f you have received a notification e-mail and it's been over 48 hours, it means either that you...

 I want 100% uptime. I don’t want my site to be down. Ever. IS this possible and if so who should I host with?

 If I have my site designed myself can I still host with you?

Yes - Absolutely. We would love to host your site regardless of who designed it.

 Is my hosting fee refundable?

Unfortunately we do not offer refunds on our web hosting accounts.

 Should I simply choose the cheapest web hosting company?

This question is a good one and we'd love to answer it - Hopefully to your satisfaction!We do not...

 What are Kilobytes (KB), Megabytes (MB) and Gigabytes (GB)?

Space or file size on anything computer related are measured in Bytes. One single letter is a...

 What is an SSL Secure Server?

The Secure Sockets Layer (SSL) is a commonly used protocol for managing the security of a message...

 What is Anonymous FTP?

Enabling anonymous FTP(File Transport Protocol) allows visitors to access your web site to upload...

 What is Data Transfer?

In general, any outward bound traffic from a web site, with the exception of e-mail, is...

 What is Disk Storage Space?

Disk Storage Space or Quota refers to the amount of server disk storage specifically allocated to...

 What is PHP?

This is a programming language which enables your website to be more dynamic.PHP is a HTML...

 What is uptime?

Uptime is the amount of time that your website is available and online throughout the month....

 What is VirtualReality's DNS information?

The following below are VirtualReality's DNS information, you can use this when registering a new...

 What is Web Hosting?

Web hosting is an allocated amount of disk space for your domain name on a computer that serves...

 What operating system is available on your servers?

On our servers we offer Unix (Red Hat Linux / CENTOS ) operating systems.

 What platform or operating system (OS) does VirtualReality use?

Our servers run the Apache Web server on a Linux/UNIX platform.

 What’s the difference between hits, impressions and unique visitors?

Hits – these are number of objects that have been transferred to your visitor’s web browser. So...

 Will I have FTP Access?

Yes, all of our plan includes FTP Access.

 Will I have unlimited access to update and make changes to my pages?

You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week....

 Will someone else on the server be able to access my website files if I have a Shared Hosting Plan?

No. Your website will physically be on a server with other websites but only your specific login...